Contact Us

As a regulated Canadian gaming operator, cascades-casino, operating exclusively through cascades777.com, is committed to providing transparent, accessible, and compliant channels for all communications. In accordance with Canadian federal and provincial gambling regulations, including requirements set by the Alcohol and Gaming Commission of Ontario (AGCO), Ontario Lottery and Gaming Corporation (OLG), and British Columbia Lottery Corporation (BCLC), the following information details the official points of contact, response procedures, and user rights.

How to Contact cascades-casino (System 1: Factual & Procedural)

Email: For general inquiries, support, or feedback, email info@cascades777.com.
Press Inquiries: For media or press communications, use press@cascades777.com.
Physical Address: For formal correspondence, the registered legal and headquarters address is:
100-4400 Dominion Street, Burnaby, BC V5G 4G3, Canada
Telephone: While a direct phone number for the main office is not specified, users are encouraged to use email or the online contact form for prompt assistance.
Websites: Official information and updates about cascades-casino are available at:
cascades777.com (exclusive online platform for cascades-casino)
gatewaycasinos.com (parent company site)

Note: cascades-casino is operated by Gateway Casinos & Entertainment Limited (since 1992), under The Catalyst Capital Group Inc. All communications are managed according to current regulatory standards and privacy obligations for online gambling operators in Canada.

Contact Form and Customer Service Process (System 2: Procedural & Legal)

Contact Form Submission: To request assistance, users may use the provided contact form. Required fields include your name, email address, and a concise description of your inquiry. This ensures all requests are properly documented and handled in compliance with privacy and responsible gambling legislation.
Response Timeframes: cascades-casino commits to responding to all inquiries within one business day (excluding statutory holidays in Canada). For urgent or time-sensitive matters, users are encouraged to utilize the live chat feature or contact designated support emails. Live support is available 24/7, reflecting the operator's duty to maintain continuous user support per provincial gaming requirements.
Data Handling and Privacy: All submitted information is processed in accordance with Canadian data protection laws and the privacy policy of cascades-casino. User data is retained only as necessary for service provision and regulatory compliance, and will not be shared with unauthorized third parties.
Escalation and Dispute Resolution: If a user's concern is not resolved to their satisfaction, cascades-casino provides escalation pathways, including written correspondence to the legal address and regulatory complaint submission as required by AGCO, OLG (Ontario), or BCLC (British Columbia). Details on dispute resolution procedures are available upon request.

If you need assistance, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly.

We aim to reply to all inquiries within one business day. For faster support, you can use our live chat feature or call us directly. Our team is available 24/7 to ensure your questions are addressed without delay.

Legal and Regulatory Disclaimers (System 2: Protective Clauses)

Jurisdictional Operation: cascades-casino, via cascades777.com, operates solely within Canada and in accordance with all applicable federal and provincial gaming laws, including AGCO and BCLC licensing for 2025.
Responsible Gambling: Support services are available for responsible gambling concerns. Users may request self-exclusion or assistance with gambling limits at any time via the provided contact methods.
User Data Protection: All communications are subject to strict privacy controls. For detailed information, consult our privacy policy or request details via info@cascades777.com.
Complaints and Disputes: Users have the right to escalate unresolved matters to the relevant provincial regulator (AGCO, OLG, or BCLC) in accordance with Canadian gaming law. cascades-casino will provide assistance in facilitating such processes upon request.

Regional Compliance Note: This contact information and customer support structure is expressly designed to comply with Canadian legal requirements, including those specific to Ontario and British Columbia. All procedures, response times, and privacy measures are aligned with 2025 regulatory standards.